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I walked into the Dulles Mall Teavana in Sterling VA, and immediately felt unwelcome and uncomfortable. A woman there, a little over weight, with blue hair and glasses was behind the counter, and she wasnt friendly at all. I was curious about buying my grandparents...
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Company wrote 0 private or public responses to the review from Jan 06.
1.0
I didn't like
  • Lack of customer service
  • Stuck up attitude
  • Entire experience in general
#1163439
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Teavana - New design of travel mug

Omg who designed the new travel mug. I hate it. The cap is horrendous . Flip top touches your face. Liquid is all inside top of cap spout is terrible. Canister does not keep liquid hot at all. Old one kept hot for hours. Switching to yeti brand
Company wrote 0 public responses to the review from Dec 22, 2017.
3.0
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#1153953
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Teavana - Miserable sales person

I went to Teavana store in Fairfield, CA today because Concord store didn’t have enough of the items that I was buying for. This salesperson named, Shameisha wasn’t helpful at all. She didn’t offer any help and she was just standing infront of the cashier table. She seemed like she wasn’t happy to be there. When I was checking out, she made me feel uncomfortable. She made me feel unwelcome at the store.
Company wrote 0 public responses to the review from Dec 20, 2017.
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
Website
#1152128
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Teavana was dishonest and took my money as a thief in the awful experience I had and I will never shop there again as they were rude to top it all off! What kind of a poor unethical company this is! Stay away! I know I will, thats for sure! What kind of company hires...
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Company wrote 0 public responses to the review from Oct 10, 2017.
1.0
I liked
  • Very few teas
I didn't like
  • Pushy and dishonest
  • Make it hard to return and embarass you at register
  • Never fail to put in more tea than what you requested
#1113247
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My boyfriend and I went to Florida mall to possibly get some matcha tea. I asked the sales girl if she had any. She pointed to it and continued on with her business, not another customer. I told my boyfriend the tea was expensive and I could get it on line for cheaper....
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Company wrote 0 public responses to the review from Aug 08, 2017.
#1085198
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I have posted two negative reviews on the cold tumbler due to the straw breaking and Teavana not reponding to many requests as to where I can purchase new straws. I received no response from customer service. I have -tried emails, Twitter, two trips to the stores and...
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Company wrote 0 public responses to the review from Apr 02, 2017.
1.0
I didn't like
  • Lack of customer service
  • Absence of customer service
#1028896
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Love Teavana BUT the customer service is non existent-check outb the compalints on their FB page.....I have texted and FB ed and havent received a response.....kind of surprised at this company . I just want to know where to purchase straws frot ehir cold tumbler-I...
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Company wrote 0 public responses to the review from Mar 21, 2017.
1.0
I didn't like
  • Lack of customer service
#1023549
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I placed an order online at teavana.com for White Chocolate Peppermint tea (on sale for $31.50 but paid $25.07 w/ promo) and added on "Steep it simple" tea sampler (for $13.93). I also paid $9.99 for expedited shipping. I used the Starbucks card to pay for the total of...
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Company wrote 0 public responses to the review from Dec 31, 2016.
Anonymous
notgivingit

awww

1.7
#983024
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Teavana - Tea Review from Meriden, Connecticut

Teavana - Tea Review from Meriden, Connecticut
I liked Teavana so I went to the store in West farms mall, West Hartford Connecticut, I bought a lot of it multiple times, I was drinking a lot of it until one day I found cigarette filter in it, I was disgusted that I was drinking it all this time, I went to the store to show them and they said all they can do is give me a store credit, I don't want a store credit I still have a lot of it,I do not want to drink it ever again all I think of is that cigarette filter that was in someone's mouth.
Company wrote 0 public responses to the review from Sep 30, 2016.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
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Product
#928644
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Contact Teavana

Mailing Address:
500 Long Beach Blvd
Stratford, Connecticut 06615
United States
Phone:
(877) 832-8262
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On 12/24/15 we attempted to purchase a $15 gift card. Teavana's ststem shut down after I swiped my card. We were told it didn't go through and she had to reboot the system. After waiting approximately 25 minutes for the reboot our gift card was rung up. We also had a...
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Company wrote 0 public responses to the review from Jan 20, 2016.
1.4
#774083
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